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General |
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100% secure web solution |
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Print, import & export |
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Account & branch management |
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Contact management (customer, partner, competitor etc.) |
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Collaboration |
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Schedule meetings |
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Make call appointments |
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Assign tasks |
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Create note & attachments |
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Support & Service Automation
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Product & asset management |
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Case & ticket management |
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Issue management (multi assignment) |
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Track internal KPI (staff efficiency) |
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Track external SLA (customer satisfaction) |
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Contract & warranty management |
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Integrated knowledge base with suggested solution |
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Case auto creation (web & email) |
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Case auto routing & assignment |
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Source & history tracking |
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Notification, alert & escalation workflow
(Email & SMS)
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Customer Self Help Portal |
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Marketing Automation
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Multi-source marketing management |
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Management leads & prospects |
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Develop multi-type campaign |
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Monitor campaign ROI and statistic |
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Mass email marketing with tracker status |
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Analytics for cross-selling & up-selling |
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Lead auto creation (web) |
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Sales Automation |
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Sales force automation |
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Manage sales opportunities |
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Track sales pipeline viability |
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Lead conversion |
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Integrated quote module |
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Convert opportunities into sales |
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Sales forecasting |
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Reporting & Dashboards |
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Dashboard for CEO / top management |
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Dashboard for marketing manager |
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Dashboard for sales manager |
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Dashboard for support manager |
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Reports on customer segmentation & demographic |
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360° multi-dimensional analytics |
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Interactive reports (chart, table, pivot) |
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Marketing reports to measure campaign effectiveness |
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Sales reports to measure sales conversion & pipeline viability |
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Service reports to measure staff KPI and customer satisfaction |
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Administration |
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Audit trail tracking |
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User & role management |
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Module & field level access control |
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Product catalog management |
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Email template management |
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Holidays & non-work day setting |
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Work schedule & business hour setting |
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Pick list item maintenance |
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SLA configuration |
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Document running number maintenance |
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Value Added Services |
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Cloud Redundancy & Disaster Recovery |
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99.9% High-Availability SLA |
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Daily automatic cloud backups |
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FREE 8x5 unlimited technical support |
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FREE 60 day software warranty |
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FREE SMS credits (max 500) |
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