CRM by Capability

Centralize tracking of your customer accounts and leads. Perform customer segmentation and demographic analytics. We make data collaboration and information sharing across your organization seems simple.

Transform traditional marketing process into automation. Stay on top of campaign activities, status and ROI from day one. Having lead and campaign information at your fingertips, Claritas™ effectively bridge the gaps between sales and marketing team. We truly enable you to spend more time with the right customer.

Empowers your sales team to sell smarter and sell faster! Every stage of sales process can be efficiently administered within the system, plotting the steps from prospect to lead conversion. Sales manager can also measure sales team performance based on lead opportunity, sales pipeline and sales forecast. With CRM mobile, your field sales productivity will never be the same again.

Designed to assist your organization’s internal and external complaint/feedback handling, automatically from various sources. Through easy-to-use interface, our system enables you manage the end-to-end support cycle, starting from creating cases, categorizing issues, assigning task; to capturing key learning and responding to customer. The knowledge base module ensures faster response time can be expected.

Complete toolkit that assist you to deliver a top quality service to your customers while optimizing your operation efficiency and reducing costs. We accelerate field service process and maintain good customer service, with features on intelligent scheduling, work order allocation, technician dispatch or inventory tracking. It allows you to track, manage and resolve issues within agreed service level agreement, hence strengthen your relationships with customers.

Monitors call volumes, call status and agent resource, all benchmarked against predefined service level commitment. Solution is ready to integrate with third party components to provide additional Computer Telephony Integration (CTI) functions such as screen pops and predictive dialing. Dashboard that clearly displays agent’s Key Performance Index (KPI) can motivate staff and drive healthy competition and efficiency.

Empowers your team with everything they need to manage operations efficiently and track third party supplier’s service contracts. In addition, it allows an organization wide view of facility, hence directly reduces workload of facility department. We effectively reduce the paperwork process to give your organization to spend more effort to grow core business.

Customer loyalty is all about customer retention and promoting customer satisfaction. With our CRM solution, we automates the data mining process, combining it with complex point and redemption rules, to help you ensure you always have happy customers. In other words, we help you to provide right reward to right people at the right time.