Industry: Retail, Franchise, E-Commerce
Solution Partner: Netster Consulting Asia
Implementation Site: Malaysia, Singapore, Indonesia
“Netster has implemented an integrated CRM and E-Commerce platform for our regional franchise businesses. We are now able to support phone and web orders from Malaysia, Singapore and Indonesia, all from our centralized contact center. It has truly enabled us to expand across multiple countries while maintained the operational cost. Next is Thailand and Australia!” Mark Simmons, Managing Director.
Room Service Deliveries (RSD) is a food delivery company with its presence in Malaysia, Singapore and Indonesia. Services provided include home deliveries, corporate deliveries and catering services for corporate luncheons and formal events. All guaranteed to reach within an hour. It is truly gourmet cuisine right to your home! With 80% of revenue stream coming from online transactions, RSD business relies heavily on good customer service practice from its contact center team to manage web orders. RSD embarked on a journey to turn its website - www.roomservicedeliveries.com into a integrated CRM and e-commerce portal.
Netster Consulting Asia implemented Claritas™ solution for RSD’s regional food delivery franchise business. The system comes with a complete front-end customer shopping cart and a backend CRM system. This system allows RSD to maintain list of restaurants, menu items, customer information and handles web/tele-order and logistic processing in their own hand. The backend management system is also integrated with a call centre features which enables RSD to consolidate the regional administration and support hub into a centralized location.
With the new system, RSD is now able to revolutionize their business – maintain an economical startup while maximizing its exposure to public, gaining more new potential customer. Now, RSD supports over 100 restaurants and caters over 200 blue chip companies. With their unique business model, RSD is in fact the top food delivery franchise in Malaysia and Singapore. Next step, RSD has set sight to expand its franchise business into Australia and European region and our solutions will play a key role in ensuring their success.
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